Terms of Use

Last updated: February 2025. These Terms of Use ("Terms") govern your access to and use of the website operated by Welcome Care & Support ("we", "us", "our") at the domain through which you are accessing this page, and any related subdomains or pages (together, the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About us

Welcome Care & Support is a domiciliary care provider registered and approved by the Care Quality Commission (CQC). We provide care and support services in accordance with our registration. Our registered office address is: Aone Business Centre Gateshead, 3 Summerhill, Blaydon-on-Tyne NE21 4JR. You can contact us at info@welcomecare.co.uk or 01918 236771.

2. Use of the Site

You may use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Site. You must not use the Site to transmit any harmful, offensive, or illegal content; to attempt to gain unauthorised access to our systems or data; to introduce viruses or malware; or to collect or harvest personal data of other users without their consent. We reserve the right to suspend or terminate access to the Site for anyone who we reasonably believe has breached these Terms.

3. Information on the Site

We take care to ensure that information on the Site about our services, CQC registration, and contact details is accurate at the time of publication. However, we do not guarantee that the Site or any content is complete, up to date, or error-free. Information about care services is general in nature and does not constitute professional advice. For advice specific to your situation, please contact us or seek independent professional advice. We may update the Site and these Terms from time to time; continued use after changes constitutes acceptance of the revised Terms.

4. Enquiries and services

Submitting an enquiry via the Site (e.g. contact form, email, or phone) does not create a contract for care services. Any agreement for care will be set out in separate terms and conditions and care plans agreed with you. We treat all enquiries in the strictest confidence in line with our Privacy Policy.

5. Intellectual property

The Site and its content (including text, images, logos, and design) are owned by or licensed to Welcome Care & Support and are protected by copyright and other intellectual property rights. You may view and print a reasonable amount of content for personal, non-commercial use. You must not copy, modify, distribute, or use our content for commercial purposes without our prior written consent.

6. Links to other websites

The Site may contain links to third-party websites (e.g. CQC, Google Maps). We do not control and are not responsible for the content or practices of those sites. Linking does not imply endorsement. Use of third-party sites is at your own risk and subject to their terms and policies.

7. Limitation of liability

To the fullest extent permitted by law, we exclude liability for any indirect, consequential, or special loss arising from your use of the Site or reliance on its content. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other matter where exclusion is not permitted by law. Our total liability to you in relation to use of the Site shall not exceed the amount (if any) you have paid to us in the twelve months preceding the claim, or such other limit as may apply under applicable law.

8. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact

For questions about these Terms of Use, please contact us at info@welcomecare.co.uk or write to Welcome Care & Support, Aone Business Centre Gateshead, 3 Summerhill, Blaydon-on-Tyne NE21 4JR, or call 01918 236771.